• Home
• Job Seekers
  • Login Now »
  • Sign Up Now for Free »
  • My Job Tracker
  • Tell A Friend
  • FAQ
  • Resume Tools
• Employers
  • Login Now »
  • Sign Up Now »
  • Candidate Tracker
  • Search Resumes
  • FAQ
• Resources
  • Resume Tools
  • Industry Links
  • Quizzes
• About
  • Employer Pricing
  • Contact Us
  • Media Kit
  • Testimonials
• Help

Operations Manager

About Martin / Alexander -WA

The leader in recruiting for the Electronic Security / Fire Alarm Industry. All Martin/Alexander employees come from the industry and have an excellent identity of our clients and candidates needs from coast to coast. Matching companies with qualified business professionals in the electronic security / life safety industry is Martin/Alexander's focus. Our services let our client's bypass the lengthy and slow resume gathering and recruiting procedure, streamlining the hiring process by providing the highest quality human capital in the industry. Martin/Alexander has the largest data base of talented industry professionals and a highly skilled and industry experienced staff which equates to high caliber results for our clients. NO CHARGE TO CANDIDATES.

Contact Information

Eric Freedman
Martin / Alexander -WA
1155 N. State Street, Suite 412
Bellingham, Washington

Phone: 360-752-9777
Fax: 360-752-5752

Job Description

Operations Supervisor  SUMMARY: Management of all Service and installation technicians, installation support staff and installation subcontractors. This includes but is not limited to Residential and/or Commercial alarm systems within a specified geographic region. Change Alarm systems to include CCTV, Access, Fire as well. Manages the execution and implementation of branch operations or corporate operation strategies to ensure target levels of production. Will manage the process(s), reporting, and resolution of escalated issues to ensure customer satisfaction in accordance with company performance standards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. To perform this job successfully, the Installation Supervisor may be expected to perform some or all of the duties listed, and other duties as assigned. £ Manages branch to target levels of production for hours per install.  Assist with sales jobs walks and design support as needed £ Understand the sales process from beginning to end including sales central and contract entry. Manages installer staffing with necessary certifications and training to install those products sold by the company. £ Insures the highest levels of customer satisfaction based on the performance of installation department. £ Directs the commercial and residential installation workforce to meet customer demands, customer schedules and company standards on backlog turns. £ Maintains high installation quality of service quality by managing the installations to company and manufacturer installation standards £ Acknowledge, implement, and enforce all Company policies and procedures. Maintain an on-going library of all Company policies, procedures, and technical manuals. £ Submit accurate and timely documentation to your immediate supervisor (Billing Reports, Data Entry Information, Time Cards, etc.) £ Attend classroom and field training as required. Comply with Protection One's vehicle policy. £ Maintain a good driving record £ Submit accurate and timely documentation (Billing Reports, Data Entry Information, Time Cards, etc.) £ Maintain the appropriate truck stock supplies/tools/equipment for technicians £ Maintain the appropriate basic hand tools for self and installers necessary to perform required duties. £ Assist with troubleshooting and repair of advanced installations using test equipment and PC's. £ Direct daily work assignment of others on projects assigned. £ Ensure compliance with all local codes and manufacturer specification. £ Supervise installers and subcontractors.  Prepares and delivers performance reviews. £ Insure installations are completed within the proper amount of time and within budget. Schedule and coordinate material and labor for installations.

Job Skills

SUPERVISORY RESPONSIBILITIES

 This job supervises residential installers and/or commercial installers and subcontractors.

 Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Direct workflow and assign action items to representatives

 

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge

 Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet, Mastermind, Sales Central, Lawson.

 Knowledge of Company policies, procedures, guidelines, and practices.

 

Skills

 Must have leadership skills to direct labor resources including Level I, II, and III installers and subcontractors.

 Must have organizational skills to take a project from the design stage and see it through to completion.

 Excellent time management, planning and forward-thinking skills.

 Self-motivated and a professional attitude.

 Excellent communication, listening, and presentation skills.

 Excellent teambuilding, customer service, and interpersonal skills.

 Must possess good decision making skills, be very organized and detail oriented.

 

Abilities

£ Ability to use discretion and problem analysis.

 Ability to work effectively with others.

 Ability to work as part of a dynamic team and be flexible.

 Ability and willingness to make key contributions to the growth of the business.

 Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

 Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

 Ability to apply concepts of basic algebra.

 Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

 Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

 Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Job Comments

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED) and one to three years experience in the alarm industry and two to three years supervisory or managerial experience.
•  Associates degree from a college or university preferred and one year related experience and/or training; or equivalent combination of education and experience.
•  High degree of knowledge of standards/practices and panels commonly used in the alarm industry.
•  PC management experience

 

CERTIFICATES, LICENSES, REGISTRATIONS

 Appropriate local/state licensing as required.

EXCELLENT BENEFITS AND EARNINGS ARE INCLUDED IN THIS ROLE-